As this is Herbal tea, Once it open/broken of seal, no return/refund will be claim by customer.
In case of receipt a sample in a broken manner during transportation customer have to email on customer care email (Normally reply timing 36-48 working hours post mail received). Primary if insurance will be taken for shipment then designated value will be b return back after approval by courier agency.
For exceptional case of broken return sample, customer have to send mail to our customer care email mentioned on pack and send images to same email, after evaluating by our qc team if there is a genuine reason, amount will be credited only after receipt of goods at our works. Refund will be initiated by Gpay or UPI within a 7 working days only.
Shipping charges of return of goods is to be bare by client end. In case of any dispute jurisdiction is Ahmedabad City region only.